Support

Contact Support

• Email: dance@foxballroom.com
• Phone: (508) 473-5400
• Support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time
• Do not send passwords, complete card numbers, or card security codes by email or through support attachments.

Common Help Topics

• Sign-in or password reset: use the password-reset option on the sign-in screen. For Google or Apple sign-in, confirm that you are using the identity connected to your Ballroom Booking account.
• Booking or schedule questions: open the booking for current details. Questions about studio policies, instructor assignments, cancellations, or service availability should be directed to the participating studio shown in the app.
• Payment or refund questions: open Payments or the receipt for transaction details. Refund eligibility for physical services is generally determined by the participating studio.
• Delete an account: use the Account Deletion page now. In-app deletion is planned for the mobile app after the retention workflow is approved.
• Privacy questions: read the Privacy Policy or contact dance@foxballroom.com

Legal Links

• Privacy Policy: https://www.ballroombooking.com/privacy
• Terms of Service: https://www.ballroombooking.com/terms
• Account Deletion: https://www.ballroombooking.com/account-deletion
• Refund and Cancellation Policy: https://www.ballroombooking.com/refunds
• Support: https://www.ballroombooking.com/support

Response Expectations

We aim to acknowledge support requests within 2 business days during Monday-Friday, 9:00 AM-5:00 PM Eastern Time. Urgent account-security issues should be identified clearly in the subject line.